Reference

Legal Framework for Your Account

We run pelangi33 under a policy structure that puts your account security and data handling front and center. Every deposit you send through DANA, OVO or GoPay, every spin you take, and every withdrawal you request sits inside a framework built to keep your…

Data protection standardsAccount security measuresPlayer rights outlinedContact paths readyPolicy updates posted
pelangi33 Legal Framework for Your Account
DATA & SECURITY

How We Protect Your Information

We encrypt every DANA, OVO and GoPay transaction between your device and our payment gateway. Your password is hashed so even our own support team cannot see it. Account data sits behind access controls that log every lookup, and we audit those logs regularly to catch any unusual activity.

Encryption Standard

Every payment and login request travels over an encrypted channel. Your DANA, OVO and GoPay credentials never touch our servers; the payment provider handles those directly and sends us only a transaction reference.

Data Retention

We keep your account records and transaction history for as long as your account is open, plus any minimum period local regulations require after closure. You can request deletion once that retention window ends.

Cookie Policy

We use session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to see which games and features get the most use. You control these in your browser settings.

Your Rights

You can ask to see your data, correct an error, export your records, or close your account and request deletion. Contact support with your registered details and we will process it within the timeframe local law sets.

POLICY CONTACT

Reach Us About Legal Questions

Questions about your data, account rights, or how we handle your DANA, OVO and GoPay records go straight to the support channels below. We answer policy queries in the same queue as game and payment support, usually within a few hours during business days.

Live Chat Open the chat widget at the bottom right of any page. Tell the agent you have a legal or data question and they will route it to the right desk or escalate it if needed.
Email Support Send your query to the support email listed in your account dashboard. Include your registered username and a clear description of what you need. We reply within one business day for most policy requests.
Account Settings Log in and visit the account section to request a data export, update your contact details, or submit a deletion request. The system will confirm receipt and give you a reference number.

Common Policy Questions

We do not claim any specific licence in Indonesia. Access depends on local law and whether online gaming is permitted in your region. You confirm eligibility when you register.

We record your transaction amount, timestamp, payment method and a reference ID the provider gives us. We do not see your wallet PIN or full account number, only the masked version the gateway returns.

Yes. Email support with your username and registered contact details. We will send a report of your profile information, transaction history and login records within a few business days.

We retain transaction and verification records for the minimum period local regulations require, usually between one and seven years. Personal profile data can be deleted once that window ends if you request it.

We do not sell your information. We share only what is needed with payment processors to clear your DANA, OVO or GoPay transactions, and with any authority that has a legal right to request records.

Use your browser settings to block or delete cookies. Session and preference cookies are needed to keep you logged in and remember your choices, so some features may not work if you block them all.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.